Agriya.com
+44-20-3355-1234 US Customers
+1-917-546-7306
Frequently asked questions
Welcome to the FAQ section of the Anova. This section provides answers to most questions that are frequently raised with regard to Anova.
If you do not find an answer to your question below, please contact our live support.
Billing
1. What payment methods do you accept?
We accept most major credit cards through PayPal and 2 Checkout.
2. Can I pay by bank wire?
This may be possible, please speak to our support staff who will be able to assist you further. Please note that you will be charged of an additional fee we incur from accepting a bank wire.
3. Can I get a refund if I'm not happy?
Refunds are given in exceptional circumstances where it can be proven that the script is not functioning correctly. Refunds cannot be issued, if the customer simply changes their mind.
Delivery
1. Can I download the software instantly?
We approve all payments manually due to past fraud concerns. This is usually done within an hour during office hours. If it takes longer than this, please contact our live support who will be able to help you.
2. Do I get a physical copy of this software?
No, we distribute our software by digital means only. The software box is only representative of the software.
3. Do you provide updates?
Yes, all customers are entitled to lifetime updates.
Support
1. Do I get support after I purchase the product?
Yes, you can access our support via live chat, telephone or from our online helpdesk.
2. I need some modifications made, who do I contact?
Please contact our support desk; a member of support staff will put you in touch with the right person.
Requirements
1. What server requirements do I need to have to run this software?
2. Does your software run on a shared server?
Yes, as long as the server meets the script requirements. However if your site becomes popular we strongly recommend a dedicated server.
Software
1. How do people add audio and video?
Your users can record their audio and video directly to your site! They don't need any special software – just a microphone and webcam.
2. Can I turn features on or off?
Yes, most features can be turned on or off from the admin area.
3. How can I insert my own template?
We use a SMARTY templating system, making it very easy for you to integrate your own design in to the software.
Legal
1. Can I remove the "Powered By" link in the footer of the software?
No, removal of this copyright notice will void your right to support.
2. I have bought a nulled (pirated) copy of your script from someone else; can I get support from you?
If you were unfortunate enough to buy a nulled copy of our script from someone else, then you have to purchase a license before you can get support from us.
